Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good.

Purpose of the role

This is an exciting opportunity to join a fast-paced and ambitious organisation at a time of growth as a key member of the Senior Management Team. You will lead a multi-disciplinary Operations team delivering HR, recruitment, administration and general organisational support to projects and services across Unseen.  You will primarily be focused on maintaining strong operational control across the organisation and delivering Unseen’s HR function.

From an operational perspective the Head of Operations will be required to maintain a cross-organisational focus while delivering operational support, governance and quality assurance. The role is responsible for driving and maintaining compliance in a number of areas, and will work with the Operations team, Director of FCO, and other colleagues to achieve this. We are looking for someone who is  forward-looking and committed to driving a strategy of continuous improvements in these areas. To do this, you will be required to build and maintain collaborative and effective relationships with Unseen’s external support providers and, crucially, with the Senior Leadership Team (SLT), Senior Management Team (SMT), other managers and colleagues across the organisation.

As Unseen grows there is an opportunity to shape the culture of the organisation and develop clear and consistent policies to guide Managers and Employees. We are looking for someone with considerable HR management experience and ideally CIPD level 3 qualifications to lead Unseen’s growing teams.

The successful candidate will bring a solutions-focused approach to helping Unseen achieve its strategic goals, and a commitment to optimising the employee experience by creating a safe, supported and inclusive environment for all.

Responsibilities will primarily consist of:

1. Maintain a cross-organisational focus while delivering operational support, governance and compliance.
2. Lead Unseen’s HR function to ensure a positive and high-quality employee experience through onboarding, active employment and leaving employment
3. Ensure HR processes and policies are applied consistently and resources effectively support managers and staff.
4. Lead the Operations team to effectively support the organisation’s activities and services.

This role will be subject to satisfactory references, a DBS check and completion of a 6 month probationary period.

For further information, please refer to the job pack below.

To apply:

• Please complete Unseen’s application form for the role which includes a personal statement of 500 words outlining your suitability for the role, some personal details and equal opportunities questions, and;
• Please send a copy of your CV to [email protected] with reference to the job title.

Please note: The only information from your application that will be shared with the hiring manager is your personal statement and CV.

The deadline for applications is midnight on Sunday 11 June 2023. 

We encourage early applications as we will be reviewing applications as they are received. We reserve the right to close the role early by taking this advert down before the deadline if required.

As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community.

Unseen is committed to empowering survivors and learning from people with lived experience of modern slavery, as such lived experience plays an active role in our recruitment processes.

Any questions, please contact [email protected].