Head of Operations

Salary: £38,000 – £41,000 per annum (pro-rata for part-time)
Contract Type: Permanent full-time 40 hours per week (part time may be considered)
Location: Unseen’s head office in Bristol (Hybrid approach with some working from home days. A degree of flexibility will be required)
Closing Date: 11 June 2023
Closing Time: 22:59

Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good.

Purpose of the role

This is an exciting opportunity to join a fast-paced and ambitious organisation at a time of growth as a key member of the Senior Management Team. You will lead a multi-disciplinary Operations team delivering HR, recruitment, administration and general organisational support to projects and services across Unseen.  You will primarily be focused on maintaining strong operational control across the organisation and delivering Unseen’s HR function.

From an operational perspective the Head of Operations will be required to maintain a cross-organisational focus while delivering operational support, governance and quality assurance. The role is responsible for driving and maintaining compliance in a number of areas, and will work with the Operations team, Director of FCO, and other colleagues to achieve this. We are looking for someone who is  forward-looking and committed to driving a strategy of continuous improvements in these areas. To do this, you will be required to build and maintain collaborative and effective relationships with Unseen’s external support providers and, crucially, with the Senior Leadership Team (SLT), Senior Management Team (SMT), other managers and colleagues across the organisation.

As Unseen grows there is an opportunity to shape the culture of the organisation and develop clear and consistent policies to guide Managers and Employees. We are looking for someone with considerable HR management experience and ideally CIPD level 3 qualifications to lead Unseen’s growing teams.

The successful candidate will bring a solutions-focused approach to helping Unseen achieve its strategic goals, and a commitment to optimising the employee experience by creating a safe, supported and inclusive environment for all.

Responsibilities will primarily consist of:

  1. Maintain a cross-organisational focus while delivering operational support, governance and compliance.
  2. Lead Unseen’s HR function to ensure a positive and high-quality employee experience through onboarding, active employment and leaving employment
  3. Ensure HR processes and policies are applied consistently and resources effectively support managers and staff.
  4. Lead the Operations team to effectively support the organisation’s activities and services.


This role will be subject to satisfactory references, a DBS check and completion of a 6 month probationary period.

For further information, please refer to the job pack below.


To apply:

  • Please complete Unseen’s application form for the role which includes a personal statement of 500 words outlining your suitability for the role, some personal details and equal opportunities questions, and;
  • Please send a copy of your CV to [email protected] with reference to the job title.


Please note: The only information from your application that will be shared with the hiring manager is your personal statement and CV.

The deadline for applications is midnight on Sunday 11 June 2023. 

We encourage early applications as we will be reviewing applications as they are received. We reserve the right to close the role early by taking this advert down before the deadline if required.


As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community.

Unseen is committed to empowering survivors and learning from people with lived experience of modern slavery, as such lived experience plays an active role in our recruitment processes.

Any questions, please contact [email protected].

Thank you for your interest in this vacancy which you can download below. We welcome applications from all sections of the community and recognise the value that diversity adds to our work and organisation. We encourage applications from BAME, disabled and LGBT people that are under-represented in this area of our workforce.

To apply:

  • Please complete the application form and equal opportunities form which can be downloaded at the bottom of this page.
  • Please also submit a covering letter with your application (CVs will not be not accepted).
  • Please return your completed forms and covering letter to [email protected].

Any queries, please email [email protected].

information for applicants

application form

opportunities form

Justine Currell

As I came to understand more about the issue, including through a visit to an Unseen safehouse, I knew I needed to do more to stop this abuse and exploitation.

For the last five years of my Civil Service career, I was the Modern Slavery Senior Policy Advisor in the Home Office and led on development of the Modern Slavery Act, including the transparency in supply chains provision and business guidance.

I joined Unseen to lead the development of the Modern Slavery & Exploitation Helpline, and Unseen’s work with businesses. I am regularly called upon to present at national and international conferences and use my experience of working with Ministers to influence other governments internationally to take action to address modern slavery and, in particular, business supply chain issues.

In my spare time I enjoy keeping fit, music, reading and travelling.

Andrew Wallis

What ultimately compelled me to act was a report on how people from Eastern Europe were being trafficked through Bristol airport to the USA. Kate Garbers, who went on to be an Unseen Director, and I wrote to all the city councillors, MPs and the Police Chief Constable challenging them on the issue. The challenge came back to us: this city needs safe housing for trafficked women. And so Unseen began.

But we never wanted Unseen to be just about safe housing. We wanted to end slavery once and for all, and that remains our driving focus.

I chaired the working group for the Centre for Social Justice’s landmark report “It Happens Here: Equipping the United Kingdom to Fight Modern Slavery”. This is now acknowledged as the catalyst behind the UK’s Modern Slavery Act of 2015. It was a great honour to be awarded an OBE in the Queen’s Birthday Honours that year. On the other hand, I’ve also been described as “the loveliest disrupter you could ever hope to meet”.

This job has taken me from building flat-pack furniture for safehouses, to working with businesses to address slavery in supply chains, to delivering training, raising awareness and advising governments around the world.

When not at work, I enjoy travelling, spending time with my dog Harley, cooking, supporting Liverpool and Yorkshire CC, music (I’m a former DJ) and endurance events such as the Three Peaks Challenge and Tribe Freedom Runs – which I vow never to do again. Until the next time.