Accommodation Support Officer

Salary: £18,054.40 per annum
Contract Type: Full-time, 66.5 hours across a 2 week rota. Permanent
Location: North Somerset
Closing Date: 29 October 2021
Closing Time: 09:00
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Unseen is a charity, based in Bristol, providing support for people who have been identified as potential victims of Human Trafficking and Modern-Day Slavery.

As our team is expanding, we are currently recruiting a full-time Accommodation Support Officer (ASO) to work at one of Unseen’s safehouses; these are accommodation services for men and women who have been identified as victims of human trafficking and modern slavery.  The ASO role is to ensure all health and safety requirements in the safe house are met on a day-to-day basis and that all house protocols and policies are adhered to. ASOs will also ensure the safety and security of service users by welcoming and settling new residents, promoting awareness of health and safety, helping clients to manage risk, and supporting survivors to engage with support plans and work towards their goals. ASOs will work to create a friendly and supportive environment for residents with opportunities to instigate communal activities with residents.

You will be working as a part of Unseen’s friendly and committed Support Services Team that provides high-quality support services to clients living both in safehouse accommodation and in the community. You will work closely with the case working team and be supported by management. Full and ongoing training, supervision, and external supervision will be provided.

ASO shift patterns are from 12:00 pm – 10:00 pm Monday to Sunday with a 30-minute lunch break. A full-time ASO will work a total of 7 shifts across a fortnight. Both weekday and weekend shifts must be worked but will be scheduled across a rolling rota to ensure a fair balance of weekend work across the team.

Please note, this post is subject to satisfactory references, an Enhanced DBS check and a 6-month probationary period.

Please refer to the job description for further details, full person specification and information about benefits.

Deadline for applications is: 9.00am Friday 29 October 2021

Interviews to be held in early November (Please can you update the closing date in this part of the description as well)

The start date for this role will be as soon as possible following completion of satisfactory checks.

We also have casual (relief) vacancies currently available across North Somerset and Bristol and ask people who are interested in joining a pool of casual/bank staff to also apply, clearly stating what role you wish to be considered for on your application form. Casual relief vacancies are not exempt from the Sex Discrimination Act 1975.

Thank you for your interest in this vacancy which you can download below. We welcome applications from all sections of the community and recognise the value that diversity adds to our work and organisation. We encourage applications from BAME, disabled and LGBT people that are under-represented in this area of our workforce.


  • Please complete the application form and equal opportunities form which can be downloaded at the bottom of this page.
  • Please also submit a covering letter with your application (CVs will not be not accepted).
  • Please return your completed forms and covering letter to


Any queries, please email

information for applicants

application form

opportunities form

Justine Currell

As I came to understand more about the issue, including through a visit to an Unseen safehouse, I knew I needed to do more to stop this abuse and exploitation.

For the last five years of my Civil Service career, I was the Modern Slavery Senior Policy Advisor in the Home Office and led on development of the Modern Slavery Act, including the transparency in supply chains provision and business guidance.

I joined Unseen to lead the development of the Modern Slavery & Exploitation Helpline, and Unseen’s work with businesses. I am regularly called upon to present at national and international conferences and use my experience of working with Ministers to influence other governments internationally to take action to address modern slavery and, in particular, business supply chain issues.

In my spare time I enjoy keeping fit, music, reading and travelling.

Andrew Wallis

What ultimately compelled me to act was a report on how people from Eastern Europe were being trafficked through Bristol airport to the USA. Kate Garbers, who went on to be an Unseen Director, and I wrote to all the city councillors, MPs and the Police Chief Constable challenging them on the issue. The challenge came back to us: this city needs safe housing for trafficked women. And so Unseen began.

But we never wanted Unseen to be just about safe housing. We wanted to end slavery once and for all, and that remains our driving focus.

I chaired the working group for the Centre for Social Justice’s landmark report “It Happens Here: Equipping the United Kingdom to Fight Modern Slavery”. This is now acknowledged as the catalyst behind the UK’s Modern Slavery Act of 2015. It was a great honour to be awarded an OBE in the Queen’s Birthday Honours that year. On the other hand, I’ve also been described as “the loveliest disrupter you could ever hope to meet”.

This job has taken me from building flat-pack furniture for safehouses, to working with businesses to address slavery in supply chains, to delivering training, raising awareness and advising governments around the world.

When not at work, I enjoy travelling, spending time with my dog Harley, cooking, supporting Liverpool and Yorkshire CC, music (I’m a former DJ) and endurance events such as the Three Peaks Challenge and Tribe Freedom Runs – which I vow never to do again. Until the next time.