Jobs


Helpline Advisors (Biggleswade)

Full-time - 37.5 hours per week on a 24/7 rota basis, excluding breaks (must be able to cover 24/7 shifts. Overnight calls are taken remotely.
£22,079.21

We are recruiting full-time Helpline Advisors on a 12-month fixed term basis to join the UK-wide Modern Slavery & Exploitation Helpline and resource centre, based in Biggleswade, Bedfordshire. You will join a small, supportive and committed team to assist modern slavery victims and those who may come into contact with potential victims. Helpline Advisors are outward facing posts that field calls, emails, reports from victims in dangerous situations, from the public reporting suspected incidents of modern slavery, from businesses looking for information, and from frontline professionals needing prompt, informed technical advice.

The helpline advisor post is a challenging and diverse role. Successful candidates must be strong learners, able to maintain subject matter expertise in a quickly-changing field. Experience of working in the field of modern slavery within civil society, local government, or law enforcement, or experience of working in a call centre environment dealing with vulnerable individuals would be an advantage. Helpline Advisors must remain calm, even in distressing situations, employing de-escalation tactics to emotionally heightened callers, even when hearing of severe abuse. An ability to understand, build trust and work effectively with vulnerable individuals suffering consequences of trauma is critical.

Helpline Advisors are required to be dynamic and flexible, able to think on their feet, assess risk, make decisions, ensure cases are actioned wisely and timely– listening for risk factors or indicators of exploitation and altering responses accordingly. No two calls are the same. Successful advisors are able to receive new incoming information, critically assess it and offer bespoke solutions, quickly. Helpline Advisors must also be able to work both independently and collaboratively, showing high levels of resourcefulness and ability to consistently find or create solutions.

The Helpline works closely as a team. Successful applicants must be able to communicate efficiently and effectively in a fast-paced environment. Excellent verbal and written communication skills are needed to brief colleagues regarding situations, identifying relevant and time-sensitive factors as well as drafting police and safeguarding referrals effectively.

You will be required to work weekends, bank holidays and evenings to provide 24/7, 365-day support on a rotating basis. We are looking for up to four full-time advisors, but part-time workers will be considered, although candidates must be flexible and able to cover varying shifts. At the end of the fixed term period the role may be offered on a permanent basis subject to finances and successful completion of probation.

Full and on-going training and supervision is provided.

Training for this role is expected to begin in September 2021. The successful candidate must be able to attend initial training, which lasts approximately 4 weeks full-time (longer if on a part-time basis). Placements are subject to satisfactory references and DBS check if required and completion of induction.
If interested, please read the full job description to note the responsibilities and specifications of ideal candidates.

Deadline for applications is Monday 5 July at 09:00.

Interviews are planned to take place in mid-July and will be held via video call.

How to apply:

The application form and equal opportunities form can be downloaded from the links at the bottom of the page. Once completed please return all forms to jobs@unseenuk.org. You are requested to also submit a cover letter. CVs are not accepted.

Unseen is an equal opportunities employer. We welcome applications from all sections of the community we serve and recognise the value that diversity adds to our work and organisation. We encourage applications from BAME, disabled and LGBT people that are under-represented in our workforce, as well as people with lived experience of slavery and human trafficking.

Any queries, please email jobs@unseenuk.org.

Deadline for application is Monday 5 July at 09:00.

Download 2021-03-10 Helpline Advisor - Job Description FINAL.pdf

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Kickstart Training Support Officer (Bristol or remote working within the UK)

Part-Time - 25 hours per week for six months
Living wage - £9.50 per hour
Important note: This placement is offered through and funded by the UK Government’s KickStart Scheme. To be an eligible applicant for this role, you must be aged 16-25 and currently claiming Universal Credit.

Would you like to help tackle human trafficking and slavery? Unseen is looking for an enthusiastic Training Support Officer to support the Training Coordinator who delivers training packages to frontline professionals, statutory agencies and businesses. If you are highly organised, have excellent communication skills and are passionate about social justice we would love to hear from you.

This placement is offered through the UK Government’s KickStart Scheme. To be an eligible applicant for this role, you must be aged 16-25 and currently claiming Universal Credit. If you would like to apply for this role, you must contact your work coach, who will send an official introduction referral to us. Once we have received this you can apply for the role as detailed below. Without a referral from your work coach we are unable to accept your application, but you are welcome to contact us if you have questions.

This is a part-time role, working 25 hours per week for six months.

For further information, please refer to the job description.

Deadline for applications is Wednesday 30 June at 5pm.

Interviews will be held on at the beginning of July via video call.

The application form and equal opportunities form can be downloaded from the links at the bottom of the page. Once completed please return all forms to jobs@unseenuk.org. You are requested to also submit a cover letter. CVs are not accepted.

Unseen is an equal opportunities employer. We welcome applications from all sections of the community we serve and recognise the value that diversity adds to our work and organisation. We encourage applications from BAME, disabled and LGBT people that are under-represented in our workforce, as well as people with lived experience of slavery and human trafficking.

Any queries, please email jobs@unseenuk.org.

Deadline for application is Wednesday 30 June 2021 at 17:00

Download NEW Training Support Officer (Kickstart) Job Description.pdf

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Caseworker (South West)

Full-time, 37.5 hours a week.
£25,244.23 per annum
We are currently recruiting a Caseworker to deliver services to victims of modern slavery and human trafficking who are being supported through Unseen’s safe-houses and outreach service. Caseworkers will be responsible for managing a caseload of clients across Unseen’s services and applicants should have experience of supporting clients with complex needs to access services and support to assist their recovery and transition to independent living.

You will be working as a part of Unseen’s friendly and committed Support Services Team that provides high quality support services to clients living both in safe house accommodation and in the community. You will work closely with the Support Services Managers and safe-house staff to deliver services in line with best practice and achieve positive outcomes for clients. Full and on-going training, supervision and external supervision will be provided.

Full-time caseworkers will work Monday to Friday between 9am and 5pm but with flexibility to complete contracted hours between 8am and 8pm when this may be necessary. Caseworkers will also participate in the on-call duty rota which will involve some evening, weekend and overnight duty. Applications for part-time positions are also welcomed.

Please note, this post is subject to satisfactory references, an Enhanced DBS check and a 6-month probationary period.

Please refer to the job description for further details, full person specification and information about benefits.

Deadline for applications is Friday 18th June 9am

The start date for this role will be in July or at the earliest opportunity, depending on DBS clearance.

Interviews to be held in the week commencing 21st June

Please find the job description, application form and equal opportunities form below.

We welcome applications from all sections of the community we serve and recognise the value that diversity adds to our work and organisation. We encourage applications from BAME, disabled and LGBT people that are under-represented in our workforce, as well as people with lived experience of slavery and human trafficking.
Deadline for applications Friday 18th June 09.00

Download Case Worker Job Description - May Jun2021.pdf

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Bank Worker: Accommodation Support Officer (Bristol and North Somerset)

Shifts will be required across weekdays and weekends.
£9.92 per hour

We are currently recruiting Bank workers for the Accommodation Support Officer role (ASO), to work within one of Unseen’s safe-houses; these are accommodation services for men and women who have been identified as victims of human trafficking and modern slavery. The role involves ensuring all health and safety requirements in the safe house are met on a day to day basis and that all house protocols and policies are adhered to. You will also ensure the safety and security of service users by welcoming and settling new residents, promoting awareness of health and safety, helping clients to manage. You will work to create a friendly and supportive environment for residents with opportunities to instigate communal activities with residents.

You will be working as a part of Unseen’s friendly and committed Support Services Team that provides high quality support services to clients living both in safe house accommodation and in the community. You will work closely with the case working team and be supported by management. Core training and group bank supervision will be provided.

The shift patterns are ten hours long from 12:00pm – 10:00pm Monday to Sunday.

Please note, this post is subject to satisfactory references, and an Enhanced DBS check.

Please refer to the job description for further details and full person specification.

Deadline for applications is: Tuesday 6 July at 12:00.

The start date for this role will be in late July or at the earliest opportunity.

Interviews to be held the week commencing 12 July 2021.

Please find the job description, application form and equal opportunities form below.

We welcome applications from all sections of the community we serve and recognise the value that diversity adds to our work and organisation. We encourage applications from BAME, disabled and LGBT people that are under-represented in our workforce, as well as people with lived experience of slavery and human trafficking.

Once completed please return all forms to jobs@unseenuk.org. You are requested to also submit a cover letter. CVs are not accepted.

Any queries, please email jobs@unseenuk.org.

Deadline for application is Tuesday 6 July at 12:00

Download Bank worker Bristol and North Somerset Job Description June 2021.pdf

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Proud to be a Mindful Employer

We have made the ongoing commitment to be a certified member of the NHS Mindful Employer Network and are proud to have signed the ‘Charter for Employers Positive about Mental Health’.

The mental health and wellbeing of our staff is a priority for us at Unseen, and we take seriously our responsibility to be an indiscriminatory employer. All Unseen employees have free access to the Mindful Employer Plus Advice Line, which provides access to trained counsellors for support with any matters that people may be struggling with, in any aspect of their work or personal lives. You can learn more about this and what it means to be a part of the charter at www.mindfulemployer.net.

Promoting Inclusion and Diversity

We welcome applications from all sections of the community we serve and recognise the value that diversity adds to our work and organisation. We encourage applications from BAME, disabled and LGBT people that are under-represented in our workforce, as well as people with lived experience of slavery and human trafficking.